Voice Startup Demo Night | April, 2020

Executive Summary

This was our 2nd Demo night of 2020 and this time we had founders from various parts of the world especially from North America, Brazil, and Germany showcasing their amazing products designed to assist and solve the challenges in the field of voice flow development, chatbots, and being personal assistants. 

Meet The Founders

Malte Kosub

Founder, Parloa

Parloa is a Dialog Management System helping agile teams to create engaging conversations. Build for Amazon Alexa, Google Assistant, chat, and phone bots in one place.

https://www.parloa.com/ 

Felipe Almeida

CEO, Loud Voice Services

Conversational experiences on Alexa, Google Assistant, Cortana, WEB, IP telEphony, messages, and Facebook. Awards/nominations for innovation including Cannes Lions and Voice Summit

https://loudvoiceservices.com/

Chris Maley

CTO, Speebly

Speebly is an easier way to add a touchless voice interface Speebly offers a cloud-driven voice framework to add touchless voice interaction to iPhone and Android.

 https://www.speebly.com/

Eric Sauve

Product and UX Lead, Speebly

Speebly is an easier way to add a touchless voice interface Speebly offers a cloud-driven voice framework to add touchless voice interaction to iPhone and Android.

 https://www.speebly.com/

Pat Coggins

Founder, Ask My Buddy

Ask My Buddy, Personal Alert Network, is a service available on Amazon Alexa and Google Home / Assistant voice platforms. Ask My Buddy enables voice assistants such as these to send a ‘check on me’ or ‘I’m OK’ notification to a user’s Personal Alert Network, just by using their voice.

 https://www.askmybuddy.net/

Sheryl Coggins

Co-founders, Ask My Buddy

Ask My Buddy, Personal Alert Network, is a service available on Amazon Alexa and Google Home / Assistant voice platforms. Ask My Buddy enables voice assistants such as these to send a ‘check on me’ or ‘I’m OK’ notification to a user’s Personal Alert Network, just by using their voice.

 https://www.askmybuddy.net/

Watch The Event Again

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Event Q&A

It seems the majority of your clients are enterprise customers. Could you please explain on a few of the use cases where Parloa was used for building voice-based solutions?

Malte:  So we have a lot of insurances who built their calls and experiences for routing and authentication, for example, a caller is calling to say their birth date or contract number and so on. The whole authentification process or changing of address or changing of banking details of in e-commerce. Or, to aks for their order status and query about their return labels. So, there will be a different industry with different use cases, but to name a few of them; insurances, electricity providers are some of the big industries.

So what is the pricing model for this software? Do you have a freemium option for students and hobbies?

Malte: Yes, we do have, and please reach out to us. The pricing for enterprises is you pay per user or general and obviously when it comes to call center pricing models are in per minute. It depends upon the size.

Do you have your own NLP or do you use Google or any other existing one?

Malte: Yeah, we're using Google dialogue flow and obviously the Alexa NLU. We actively want to give companies access to those NLUs and want to enable companies to leverage those NLUs for the best dialogue management system that dialogue management front end. So yeah, that's definitely the idea to leverage those NLP systems.

Are you seeing an increased interest in chatbots and voice interfaces in the COVID-19 pandemic?

I'm curious about how did you come up with the idea of this product (Speebly), I understand that you were trying to solve a problem but how did you find out that there is a problem and how did you validate it before starting to build anything?

Dialogue flow has lots of limitations for designing multi-domain dialogues with turn taken. How do you handle such problems with the dynamic flow?

During your presentation, you mentioned that there's a feature of check-ins in Ask My Buddy the question is how do check-ins work? As we know those voice assistants don't talk to you practically. 

For seniors who are using this service, do you find that they understand the concept of skill, action, ecosystem, and innovation in general? The user who is asking this question found in their research that there are loads of barriers in terms of accessibility and when there isn't a visual interface. So have you faced any issues in terms of adoption for seniors like that? And what are your strategies to mitigate that? 

So there's a question about the feature to add the reason for your alert. The question is, is it a preset number of reasons or it's an open input?

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Event Slides

Parloa

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Ask My Buddy

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