Abstract
The advanced conversational interface design (ACXD) course is an intense six-week program to acquire all the skillset to become a professional Conversation Designer.
Week 3
outcomes
- Build empathy with diverse user groups and understand the importance of inclusive design.
- Learn about inclusive personas and how to use them.
- Explore design techniques, which help make our designs more inclusive and accessible.
Agenda
3.1 Chatbots for children: Ethical considerations.
3.2 Recognizing exclusion: Finding for who the conversational experience is broken.
3.3 Define belonging: Equity, Inclusion, and Diversity.
3.4 Inclusive Personas: Define and build an inclusive persona.
3.5 The power of participatory design and co-creation: Tactics and techniques.
Watch The Live Session Again
Resources
Below a list of resources that were used to create the week 3 class.
Microsoft Inclusive Design Kit: This is the core of the Inclusive Persona Spectrum used in the course. This blog offers additional insights that went into the creation of this kit.
AI for children guidelines: This report by UNICEF outlines guidelines on how to design AI for children. Many are directly applicable to conversational AI.
HCI interaction for children: This Google study outlines challenges and key insights for designing conversational AI for children.
Review of the gender choices in UX: This article illustrates the paradox of listening to users. What should you do if all the users say they prefer a female voice?
Blog post from Slack about ethical bot questions: Breakdown of some of the key challenges for bot design.