Whenever we think about implementing conversational AI solutions, contact centers are one of the first few industries we think of as a low hanging fruit as they need it more than ever. Call centres sit within the intersection of people, processes, and technologies in any company. If you’ve been curious about the intersection of contacts centres and the integration of AI as well as how to design for them, this event is for you.
🏠 Where
Online (RSVP below, Registration Link will be emailed to you)
📣 Agenda and format
- Icebreakers
- Introduction by Voice Tech Global
- Guided Panel discussion
- Audience Q&A
🎙 Moderator
- Randy Ksar, Sr. Manager, Digital & Social Media @ Uniphore
🚀 Speakers
- Maria Spyropoulou, Speech Systems Analyst @ Eckoh
- Sarandeep Kaur, Founder @ Women In Voice India
- Emanuel Toste, Sr. Manager, Enterprise Design & IVR/Conversation Strategy Lead @ BMO
- Karthik Balakrishnan, CTO @ Wysdom.AI
—— For more information and materials from previous workshops please join our Slack community: shorturl.at/knBK3